Our behaviour services
You're not on your own. Expert support is just a click or call away.
Whether you’re facing a tricky behaviour or feeling completely overwhelmed, we’re here to help. Our team of experts can offer advice, training and support.
Change doesn ’t happen overnight, but you don’t have to face the journey alone. Whatever you’re dealing with, we’ll guide you to the right help for your dog.
Contact our free Behaviour Support Line
Call our Behaviour Support Line or fill in our callback request form. We will listen, give advice and help you find the best way forward.
Depending on yours and your dog's needs, we may be able to offer all the support you need in a free telephone consultation. Or we may recommend one of our other behavioural services.
We’re open:
- Monday to Friday 8.30am to 7.30pm
- Saturday, Sunday and bank holidays 9.30am to 5pm.
Hours during holiday period:
- Closing at 4.30pm on Christmas Eve
- Closed on Christmas Day and Boxing Day.
Our Behaviour Support Line provides free expert advice
When you call our Behaviour Support Line our team will talk to you through your options, give advice and help you find the right support:
- It’s free to use
- Speak to a trained expert: our dog behaviour specialists keep up to date with the latest science and offer personalised advice over the phone
- Get immediate advice over the phone, along with a follow-up email to make sure you have all the information to hand
- We can recommend the best course of action and help you book other services if needed.
Fill in the enquiry form to request a callback or give our Behaviour Support Line a call on 0303 003 6666.
Services we may offer you
1-to-1 behaviour training
Cost: £90
Tailored support from a behaviour coach for you and your dog
This 60-minute practical session can help you with training techniques and managemen...
Reactive dog package
Cost: £135
Helping reactive dogs handle tricky situations
Does your dog bark or lunge when out on walks? Does this behaviour make them hard to manage?
This support package starts wit...
Specialist behaviour package
Cost: £290
Specialist behaviour support for dogs who need extra help
Some behaviours need more in-depth support to understand and overcome. Our Specialist Behaviour Package is designed to help you and ...
[The] advice and kindness made me think differently about the situation and how we can help Pepper feel less stressed and therefore less unpredictable and reactive. Thank you so much.
Chelsea
Behaviour Support Line caller
Contact our Behaviour Support Line
Need help with your dog’s training or behaviour? Contact our Behaviour Support Line for free expert advice.
Call us on 03030036666
or
Our free telephone service is open Monday to Friday 8.:30am to 7.:30pm and Saturday and bank holidays 9.:30am to 5pm.
More information about our Behaviour Support Line
What dog behaviours can you help with?
Our behaviour services can help with all kinds of issues, including:
Training
- Toilet training
- Recall training
- Crate training
- Attention seeking
Help with behavioural issues
- Excessive barking
- Fear of other dogs
- Fear of people
- Over-excited around other dogs
- Over-excited around people
- Separation anxiety
- Sound sensitivity
- Biting and mouthing
Giving up your dog
Dogs at high risk of being given up are our first priority, especially if the reason for making this decision is related to training or behaviour problems.
We'll do everything we can to support you with your dog’s training or behaviour issues that might lead to you having to give them up.
How does it work? Do I have to book a session straight away?
The first step is to Fill in the enquiry form to request a callback or give our Behaviour Support Line a call on 0303 003 6666. There is no obligation to book, and you can start with a free call.
When you give us a call, one of our friendly dog experts will assess what support your dog might need. Based on our conversation, we may be able to help over the phone and send you resources by email. If you need more in-depth support, we’ll discuss what to do next and we can book you in with one of our expert services.
Can I get financial assistance?
In certain circumstances, we can provide financial assistance and discounted services.
Discounts include:
- 50% discount for low-income households
- 85% discount for dog owners in receipt of means-tested benefits
Can I get help online?
Yes. Most of our services have an online option if you’d prefer to talk virtually, or if you can’t get to a face-to-face session. We also have a range of expert advice available on our website to help with common behaviour problems.
Why do I need to see my vet before booking the specialist behaviour package?
Before we can begin the specialist behaviour package, we need a signed referral from your dog’s primary care vet. This is an important step that helps us to provide your dog with the safest and most effective support.
Professional standards
As accredited Clinical Animal Behaviourists, we are required to work under veterinary referral.
This forms part of our professional code of conduct, and ensures that your dog’s physical and behavioural health are considered together. Find out more about behavioural referrals.
Health and behaviour are linked
Just like in humans, medical conditions can affect behaviour in dogs. Working with your vet means we can be confident that your dog’s health has been checked and, if necessary, treatment can be planned alongside behaviour support.
Keeping your vet in the loop
A referral also means your vet is aware of the support your dog is receiving and can stay updated on their progress. In some cases, we may also need to discuss behaviour treatment options directly with your vet.
Do I need another vet appointment?
This depends on your vet practice. If your dog has had a recent health check, your vet may be happy to complete the referral without another appointment. However, the final decision rests with your individual vet practice.
Do you provide any puppy training?
Find out more about puppy training to make sure you get your young pup set up for success.
If you’re seeking puppy trainers, we recommend you visit The Association of Pet Dog Trainers.
Can I get help with a dog I adopted from you?
Yes. If your dog is adopted from Dogs Trust, we’re here to support you for the rest of your dog’s life. If you need advice, contact our post adoption support team.
What if I am thinking about rehoming my dog?
If you are struggling and think you may need to give up your dog, please give us a call. We’ll listen without judgment and help you find the best way forward. More information about giving up your dog.
Refunds and cancellations
We understand that plans can change, and we want to make things as clear and straightforward as possible.
Cancelling within 14 days
You have the right to cancel your booking within 14 days of payment and receive a full refund.
- Example: if you pay on 1 July, you can cancel up to and including 15 July.
- To cancel, simply email us at behaviourbookings@dogstrust.org.uk with your full name, address, and your dog’s name.
Please note: If you attend or miss an appointment and/or class within 14 days of payment, no refund can be given.
Cancelling after 14 days
Once the 14-day cooling-off period has passed, no refunds will be issued. However, we’ll consider refunds in certain circumstances, such as:
- Your dog sadly passes away
- You no longer own your dog
- Our Behaviour Services team feels your dog is not suitable or able to continue with sessions. In this case, we will provide a pro-rata refund based on what you paid, and the services already delivered.
Kind reminder: Refunds are not available for sessions or classes that you've already attended or missed.